Product updates

Intercom data source beta

We’ve shipped a beta of a brand new Intercom integration which includes a whole range of improvements over our existing integration, particularly for support teams.


As well as including new metrics like conversation ratings, first and last close time and assignment times, the new integration also allows you to access historical data; when you connect your Intercom account, Geckoboard will import an initial 31 days of conversation data, which gets added to whilst you have your account connected to Geckoboard.

We’ll be adding more metrics over the coming weeks, but in the meantime, please share any feedback or suggestions you have with the team - we’d love to hear how you get on.