Product updates

Intercom beta: more metrics and improvements

We’ve shipped some improvements for our Intercom data source beta, including the ability to use a tag to filter any metric or break it down to show top tags. We’ve also added 10 new metrics like Conversations replied to, Reassigned conversations, Snoozed conversations, Reopened conversations, and more.

Our Product Manager Helena has made a quick video showing some less obvious tricks to getting more out of your Intercom widgets, covering:

  • Comparing volume to the same date last week (instead of yesterday)
  • Getting hourly data
  • Comparing multiple metrics on one chart
  • Breaking down metrics with group by and split by

You can check it out here.

Finally, we’re offering $50USD Amazon vouchers in return for a quick (less than 30 mins) call to hear your more detailed feedback on our Intercom data source if you have any. Interested? Schedule a chat here!