Product updates

Added conversation and satisfaction metrics to our Dixa data source

We’ve expanded our Dixa data source to support two new categories of metric:

Satisfaction ratings

  • Number of satisfaction ratings
  • Latest and average satisfaction scores
  • Satisfaction ratings for specific channels and assignees
  • A feed of rating messages, filterable by channel, assignee, rating emoji and more


  • Number of conversations today, or over a time period
  • Number of conversations broken out by channel, assignee, queue, status and more
  • Average conversation duration
  • Conversations per provisioned phone number