More Zendesk SLA metrics for improved SLA monitoring
We’ve added a range of new SLA-related metrics to our Zendesk Support data source, aimed at helping support teams meet and exceed their SLA targets through better real-time monitoring.
Get an up-to-date overview of the current state of play with a live list of Tickets nearing SLA breach, as well as metrics like:
- Number of active SLA tickets
- Number of active unbreached SLA tickets
- Number of active breached SLA tickets
Monitor how effectively your team is meeting expectations, with:
- % of SLA targets achieved
- % of SLA targets breached
- Number of SLA targets achieved
- Number of SLA targets breached
…and keep an eye on specific SLA policies, with a list of SLA targets too.