Intercom dashboards

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Geckoboard connects easily and securely with your Intercom account, allowing you to display live conversation metrics on an easy-to-understand, highly visible TV dashboard. This enables you and your team to:

  • See up-to-the minute information that helps you make better decisions and focus on the right things
  • Spot spikes in conversation volume, and take action fast to ensure a seamless customer experience
  • Celebrate top performers, collaborate, and spark friendly competition
  • Draw attention to specific targets, and automatically flag when numbers are performing well or poorly
  • Communicate the big picture by adding metrics from other channels

Get the exact metrics you need with powerful filters

Geckoboard supports Intercom’s main support metrics, and lets you filter by assignee, state and more so you can display the exact metrics you need, live on your dashboard.

Key metrics

  • First Response Time
  • Time to close
  • Top solvers
  • New conversations
  • Unassigned conversations
  • Number of users
  • And many more…

Choose from beautiful visualizations, like these:

Chats in queue

Chats in queue

Average time to close

Average time to close

Closed chats

Closed chats