Zendesk Chat

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Geckoboard connects securely with your Zendesk Chat account, and makes it easy to display live Chat metrics and goals on a prominent, easy-to-understand TV dashboard. This enables you and your team to:

  • See live chat volume and agent availability, so you can quickly spot gaps in coverage and focus attention where it's needed
  • Recognize top performers, work together, and invite a bit of friendly competition
  • Draw attention to specific targets, and automatically highlight when numbers are performing well or poorly
  • Get the bigger picture by adding metrics from Zendesk Support and Talk to your multichannel support dashboard

Get the exact metrics you need with powerful filters

Once connected to your Zendesk account, Geckoboard updates every minute with fresh data, and supports filtering by agent, department, type, rating and more, so you can display the live metrics you need.

Key metrics

  • Chat volume
  • Current wait time
  • Number of missed chats
  • Number of messages sent
  • Agents currently online/away/invisible
  • First Response Time
  • Satisfaction Rating
  • And many more...

Choose from beautiful visualizations, like these:

Number of chats by agent

Number of chats by agent

Average chat duration

Average chat duration

Average chat duration by agent

Average chat duration by agent