Zendesk Talk

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Geckoboard connects securely with your Zendesk account, so you can display live Zendesk Talk metrics and goals on a clear, unmissable TV dashboard.

  • Show live Talk Volume and Agent Availability to help agents spot gaps in coverage and focus their attention
  • Name top performers to encourage collaboration and friendly competition
  • Draw attention to specific targets, and auto-flag numbers when they’re performing well or poorly
  • Keep everyone in touch with the bigger picture by adding metrics from Zendesk Support and Chat to your omnichannel support dashboard

Get the exact metrics you need with powerful filters

Once connected to your Zendesk account, Geckoboard updates every minute with fresh data. It also supports filtering by phone number, group and more, so you can display the live metrics you need.

Key metrics

  • Number of Agents Currently Online
  • Average Wait Time
  • Calls Waiting
  • Agents on Wrap-up
  • Average Talk Time
  • And many more...

Choose from beautiful visualizations, like these:

Agents Online

Agents Online Zendesk Talk image

Missed Calls

Missed Calls Zendesk Talk image

Agent Availability

Agent Availability Zendesk Talk image