Zendesk Talk dashboards
Real-time dashboards that help teams deliver amazing phone support throughout the day.
Trusted by 1000s of data-driven organizations
Create dashboards that keep teams focused on important metrics from Zendesk Talk
No coding or extra training required.
Connect to your data
Securely connect your Zendesk account and effortlessly access dozens of metrics from Zendesk Talk.
Read our step-by-step guide
Focus on the metrics that matter
Filter your data and adjust presentation options to build easy-to-understand visualizations of your data.
Build dashboards everyone can understand
Resize, group, and rearrange the visualisations to create your own bespoke dashboard.
Highlight what’s important
Use goals and status indicators to draw attention to interesting changes as they happen.
Key metrics supported
- Call volume
- Current agent availability
- Number of agents currently online
- Calls waiting
- Callbacks waiting
- Longest wait time
- Average call duration
- Missed calls
- Answer rate
Go beyond baked-in charts and static reports
Gather data from across all your support channels, and other tools, and connect multiple Zendesk accounts too
Simplify important support metrics and easily share them with stakeholders outside of your team
Visually highlight targets, SLAs and noteworthy changes in your data
Dashboards update every 30 seconds to ensure you're always seeing fresh data
Make your dashboard your own by adding your company or team colours
Access live support metrics on the move with Geckoboard's mobile-friendly view
Agents love this! It lets team leads check, at a glance, how everyone is doing, and whether we have sufficient coverage as one office finishes up for the day and hands over to another.
Quickly connect to over 80 pre-built data sources
KPIs that get seen
No more digging around in different platforms to see the data that can make a difference. Our sharing features make sure your key metrics are easy to acess throughout the day.
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Generate a link to your live dashboard – share on email, IM, embed or bookmark.
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Schedule daily, weekly or monthly snapshots to send to your Slack channels.
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Automatically email screenshots of your dashboards on a schedule of your choice.
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Invite team members to view private dashboards, and even start building their own.
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Use a phone or tablet to check your dashboards on the go. Learn more
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Pair a TV and proudly display your dashboards where everyone can see them. Learn more
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Share a link
Generate a link to your live dashboard – share on email, IM, embed or bookmark.
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Post to Slack
Schedule daily, weekly or monthly snapshots to send to your Slack channels.
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Email snapshots
Automatically email screenshots of your dashboards on a schedule of your choice.
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Manage users
Invite team members to view private dashboards, and even start building their own.
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Mobile friendly
Use a phone or tablet to check your dashboards on the go. Learn more
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Display on a TV
Pair a TV and proudly display your dashboards where everyone can see them. Learn more
In just a glance at the live dashboard, I’m more or less sorted.