Securely connect Geckoboard to your Zendesk Talk account, and monitor live Talk metrics on a simple, real-time dashboard. To help your team manage conversations and respond faster, it can be viewed and shared via sharing links, mobile, or on a TV.
- Show live Talk Volume and Agent Availability to help agents spot gaps in coverage and focus their attention
- Name top performers to encourage collaboration and friendly competition
- Draw attention to specific targets, and auto-flag numbers when they’re performing well or poorly
- Keep everyone in touch with the bigger picture by adding metrics from Zendesk Support and Chat to your omnichannel support dashboard