Support for custom ticket statuses in Zendesk
Our Zendesk Support integration now supports custom ticket statuses, giving you better visibility into your unique support workflow.
You can now filter or split relevant Zendesk metrics by custom status, making it easy to track tickets in stages like “Awaiting Customer,” “Engineering Review,” or any other custom status you’ve set up in your Zendesk account.
To use this feature, simply select Custom Status when filtering or grouping your Zendesk metrics.
