HubSpot Service Hub Dashboard Examples

Keep your support operation firing on all cylinders with this real-time HubSpot Service Hub dashboard. Designed for support managers and agents alike, it surfaces the live metrics you and the team need to balance workloads and stay ahead of any bottlenecks.

Track ticket volume as it fluctuates throughout the day, see which channels are driving demand, and monitor new and open tickets by status. Instantly spot SLA breaches, track time to first response, and keep an eye on each agent’s current workload so tickets can get reassigned before queues build up.

This real-time HubSpot Service Hub dashboard gives both managers and agents a live view of individual performance. It surfaces key metrics including:

• First reply time per agent
• First resolution time per agent
• Tickets solved (today and this week)
• Tickets waiting on us (by type, e.g. incident, problem, question, task)
• Unsolved tickets per agent
• Full resolution time (by team and priority)
• Team average response time today

Because the data refreshes automatically, agents can see how they’re doing in the moment, creating a motivational, transparent environment that encourages quicker responses and better service. For managers, it’s a powerful tool for comparing performance, spotting coaching opportunities, and balancing workloads before bottlenecks appear.

By visualizing these metrics in real time, support leaders can build a culture of accountability and continuous improvement within their HubSpot Service Hub team. Agents are motivated by seeing their performance stack up against teammates, while managers gain instant visibility into overall team performance, workload distribution, and service quality trends. This makes it easier to drive consistent improvements across the entire support function.