Reports in your ticketing system are holding you back
You can’t easily see the state of play right now
Simply getting an idea of how busy different channels are right now, where there might be bottlenecks, and how agents are performing throughout the day often needs several browser tabs open and hits of the refresh button.
Agents don’t know what’s going on across the team
They might have a feel for how they’ve been doing individually, but without a wider view, agents must rely on you to know which channels need attention, whether they need to speed up or take their foot off the gas, and if customers are happy.
Your team’s efforts aren’t fully appreciated
The rest of the company rarely see everything CS are up to. Communicating your team’s hard work properly often means spending time stuck building custom reports, or presenting out-of-date numbers to your bosses.
Reports are great for yesterday. I’m interested in today.
With Geckoboard’s real-time dashboards, everyone knows exactly what’s happening in CS right now
Easily connect all your data sources
Geckoboard integrates with all the main support platforms, including Zendesk, Intercom, Freshdesk and Salesforce.
You’re not limited to just one data source either. Bring data together from over 60 other tools including spreadsheets, JIRA, Twitter and Google Analytics.
Show the exact metric you need
Powerful filtering and straightforward out-of-the-box visualizations make it easy to configure your dashboard to show exactly what you want.
Highlight important changes
Set thresholds, goals and status indicators to highlight when metrics like ticket volume, CSAT or SLAs need attention or are worth celebrating.
See what our customers say...
AMAZING! I started using Geckoboard as a test, had my first dashboard in 10 minutes and from there we have created many dashboards without any IT involvement or coding.
It gives each of my agents (and myself) the quick-glance knowledge of current workloads, needs, and a variety of other KPIs without any context switching.
For the wider business, it's good for them to see that we are a hugely data-driven team and for them to understand what goes into being a Customer Support team!
Geckoboard is awesome; it's simple to set up, and our agents love being able to track their workload and performance in real-time.
It’s generated total awareness for us and for the executive team.