Monitor KPIs with real-time Customer Service dashboards
Geckoboard is the simplest way for Customer Service leaders to build and share real-time KPI dashboards that improve team performance.
Real-time data
Speed up response times and decision-making throughout the day.
Friendly competition
Make performance against KPIs and SLAs unmissable.
Manage workflows
Distribute workload efficiently with a real-time overview.
Why Geckoboard?
Geckoboard makes it easy to put real-time data in front of the whole Customer Service team.
Do it yourself
Unlike with more complicated reporting tools, Geckoboard requires no coding and can be set up in minutes.
Fast data refresh
Don’t wait hours for reports. Geckoboard auto-refreshes your data within minutes (or even seconds).
Alert your team
Status indicators and Slack notifications mean your team never miss important changes.
How it works
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1. Connect your data
Connect popular Customer Service tools such as Zendesk, Freshdesk and Klaus in a few clicks.
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2. Design your dashboard
Select the metrics you care about. Then use our drag and drop interface to design a dashboard that makes you look like a pro.
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3. Make it unmissable
Create a sharing link. Display on TV. View on mobile. Or schedule snapshots for email and Slack.
Connect customer service tools
Geckoboard supports all the major Customer Service platforms (with 90+ data sources in total) allowing you to turn your most important metrics into professional dashboards within minutes.
Dashboard examples for Customer Service teams
Team metrics motivating agents
“The dashboards take agents from being absorbed within individual workload to feeling like they’re all working towards the same goals.”
Eyes on KPIs, wherever you work
Geckoboard has options to make sure that your key metrics are seen by everyone regardless of where they are.
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Contact center
Designed to look great on a big screen – get your KPIs in front of everyone with a TV dashboard in your contact center.
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Remote/hybrid teams
Access your dashboards from anywhere with sharing links, mobile view and scheduled snapshots for Slack and email.
97% reduction in dropped calls
“Dropped Calls each day have reduced by 97%”
Geckoboard Vs Zendesk Explore
We’re here to support you, every step of the way.
If you ever get stuck, our customer support team is here to help – 24 hours a day, 5 days a week. Want to see the product in action first? Book a walkthrough call with one of our helpful team members.