Customer Experience dashboard examples
A customer experience dashboard tracks how customers feel about their interactions with your product or service — using metrics like CSAT, NPS, and CES alongside product-specific signals. It gives CX, support, and product teams a shared view of whether the experience is improving or slipping.
Customer Experience KPI dashboard
Customer Experience don’t just focus on providing customer service, they also identify and monitor key milestones in the customer journey, which are known to lead to happy customers. This dashboard includes information about customer service as well as key product metrics.
The left side of the dashboard is dedicated to customer service related metrics. The Customer Experience team has identified that customer satisfaction is directly linked to the speed of response and the time it takes for their queries to be resolved. Therefore First Response Time (FRT) has been included along with Average Resolution Time and Customer Satisfaction Score (CSAT).
Breaking tickets down by tag allows everyone to see the most common enquiries, and identify any issues with the product or service received.
The right hand side looks at key product milestones (new users added and reports created), which show to what extent customers are making progress. Beneath this are longer term metrics (Churn and Lifetime Value), which give the Customer Experience team perspective on the wider health of their customer base.
Product engagement dashboard
This weekly product engagement dashboard is used by the Product and Customer Experience teams to track customer sentiment and progress with the product.
By keeping an eye on NPS they’re able to see if customers are more likely to recommend the product. Data around tickets allows everyone to see if things are normal, particularly viewing the tickets by tag to see if there’s a sudden increase in a certain tag type.
They’ve also included key product milestones, which the teams know lead to more successful (and therefore satisfied) customers. By tracking demos booked, connections made and files generated over the course of the week, they’re able to spot if there are any issues within the product at important stages of the customer journey.
Browse other popular examples
A customer experience dashboard gives CX and product teams a consolidated view of how customers are using the product and how satisfied they are with it. It tracks satisfaction scores, engagement behaviour, and support interactions together — so teams can see the full customer journey rather than isolated data points.
Geckoboard is a dashboard tool that connects to product analytics, survey tools, and support platforms to give CX teams a live view of how customers are experiencing the product. It brings signals from multiple sources into one place without needing a BI team or complex data infrastructure.
Typical metrics include NPS, CSAT, product feature adoption, daily and monthly active users, support ticket volume, and churn rate. Teams combine satisfaction survey data with product analytics to connect sentiment to behaviour.
Building a custom customer experience dashboard is straightforward with Geckoboard's dashboard builder. Connect Nicereply, Zendesk Support, Mixpanel, and Amplitude to bring together satisfaction and engagement data, then pick your metrics and build the view you need. Share with your team as a TV dashboard, shared link, or scheduled snapshot. Start a free trial or learn more about how Geckoboard works.
Use it to bring data together from survey, support, and product analytics tools into one view of the customer experience. It also helps monitor performance in real time — so CX teams can act on a dip in NPS or engagement before it becomes a churn signal.