What is an Isara dashboard?
An Isara dashboard visualises AI-driven insights extracted from customer conversations across platforms like Intercom, HubSpot, and Zendesk. By analysing tone, sentiment, and language patterns, Isara predicts customer satisfaction and highlights early signs of friction or churn. These dashboards help support leaders understand how customers feel in real time, identify which conversations drive frustration, and track long-term satisfaction trends without relying solely on surveys. Beyond sentiment, Isara also reveals upsell opportunities and measures how effectively agents share helpful information during support interactions, offering a complete view of team performance and customer health in one place.
Examples of Isara AI dashboards
Isara Live dashboard
Get a live view of predicted CSAT and customer sentiment across all support conversations. The Isara Live dashboard highlights the percentage of warm and hot interactions alongside average upsell opportunities, helping support managers react quickly to shifts in customer mood and uncover opportunities to strengthen relationships.
Focus area
Real-time customer sentiment and upsell performance
Who looks at it?
Customer Support managers and team leads
How often?
Throughout the day
Isara Monitoring dashboard
See how customer satisfaction, frustration, and agent helpfulness evolve across weeks. The Isara Monitoring dashboard visualises predicted CSAT trends, customer temperature mix, and team performance indicators to help you understand what drives satisfaction changes and where to focus improvement efforts.
Focus area
Customer satisfaction trends and team performance
Who looks at it?
Support and Customer Success Leaders
How often?
Weekly or during team reviews
