A Zendesk TV dashboard helps your team to:
Focus on key metrics As well as showing the bigger picture, Zendesk TV dashboards let your team check specific support metrics like CSAT, first response time, and resolution time, so they can get a feel for what’s “normal,” decide what to focus on, and own the work without you needing to micromanage.
Prevent problems Problems can sometimes go unnoticed, but with a large screen dashboard your team can see how busy things are at any given time, spot potential bottlenecks, and prevent problems before they get out of hand.
Stay energized Listing your star agents on the dashboard is a great way to energise the team as it introduces a bit of friendly competition, inspires the whole team to raise the bar, and lets them celebrate success.
Feel valued Customer Success teams deserve recognition, so with a TV dashboard you can shine a light on the unsung heroes, thank them for doing a great job, and show the whole company what a difference they make.
Before we had Geckoboard we took three days to reply to customers. Now our average first reply time is 1.5 hours.Mike Wojtaszek, Customer Service Manager, Discmakers
Geckoboard made our metrics easy to see at a glance, and helped us increase our CSAT from 65% to 80%.Jodi Miller, Director, Customer Service, PayByPhone
Now we’re using Geckoboard the agents have their hard work acknowledged, the company has a better appreciation for what we do, and everyone is moving towards a common goal.Cory Archer, Director of Support, Databank
Cycle through several dashboards on one screen with our loop option.
Use our beautiful visualizations to help your team understand their data instantly and from a distance.
Everything in one place
See your key Zendesk Support metrics on a single dashboard, alongside metrics from Chat and Talk, plus other tools like Intercom, Twitter, Pingdom, and Google Analytics.
Get Geckoboard on your TV in seconds using just your laptop, or set it and forget it with our Chrome OS app.