Geckoboard connects securely with your Zendesk Support account, so you can monitor live ticket metrics and support goals on a real-time dashboard. A single place for all your key metrics, it can be viewed and shared with your team via sharing links, a mobile browser, or on a big-screen TV.
- Understand how your support operation is running, at a glance
- Automatically highlight when important metrics are performing well or poorly to ensure fast action and improvement over time
- Balance everyone's work between channels based on current ticket volume
- Acknowledge star performers, collaborate, and spark friendly competition between agents and teams
- Make the wider company aware of the support team's hard work