Zendesk Support dashboards

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Geckoboard connects securely with your Zendesk Support account, so you can monitor live ticket metrics and support goals on a real-time dashboard. A single place for all your key metrics, it can be viewed and shared with your team via sharing links, a mobile browser, or on a big-screen TV.

Get the exact metrics you need with powerful filters

Geckoboard makes it easy to visualize your core Zendesk Support metrics. It lets you filter by tag, group, brand, channel, custom fields, and more so you can display the exact metric you want.

Key metrics

  • Ticket volume by status
  • First reply time
  • Full resolution time
  • Customer Satisfaction Score (CSAT)
  • List of customer feedback
  • Ticket subject lines
  • Service Level Agreements (SLAs) breached and achieved
  • And many more...

Choose from beautiful visualizations, like these:

CSAT by agent

CSAT by agent

Ticket volume compared to last month

Ticket volume compared to last month

First reply time by department

First reply time by department