We’ve updated our Campaign Monitor data source to provide a more streamlined workflow when building or editing Campaign Monitor widgets. Re-written from the ground up, our integration now lets you visualize Active Subscriber Count for specific segments, and supports oAuth as a connection method too.
We’ve added a range of new SLA-related metrics to our Zendesk Support data source, aimed at helping support teams meet and exceed their SLA targets through better real-time monitoring.
Get an up-to-date overview of the current state of play with a live list of Tickets nearing SLA breach, as well as metrics like:
Number of active SLA tickets
Number of active unbreached SLA tickets
Number of active breached SLA tickets
Monitor how effectively your team is meeting expectations, with:
% of SLA targets achieved
% of SLA targets breached
Number of SLA targets achieved
Number of SLA targets breached
…and keep an eye on specific SLA policies, with a list of SLA targets too.
Unlike our standard time filters (such as today, past 7 days, this month etc), which allow metrics to evolve based on current and future data, our new time filters cover periods of time that have already elapsed; yesterday, last week and last month.
This opens up many possibilities for creating regular reports that wrap up how things have gone over the past day, week or month - particularly handy when using email and Slack snapshots!
Nicereply has joined our selection of data sources 🎉 . Now you can keep track of your customer surveys with a live dashboard containing metrics like average scores over time for each of your surveys, your latest survey score and number of survey responses, as well as comments left by customers.
We’ve added Matomo to our selection of data sources 🎉! Our new integration helps you keep track of key metrics from across your Matomo Cloud account, including handy presets for things like visits by device type, top performing pages by hits, conversions by social site, and a whole lot more.