Product updates

New Wistia, Freshservice, Dixa, SatisMeter, Orbit and Delighted data sources

We’re kicking off 2022 by adding a whole bunch of brand new data sources 🎉

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Wistia: track the performance of different videos on your Wistia account, with metrics like total view count, unique views, play time and engagement.

Freshservice: Track ticket volume, time to respond, time to resolve, time to close, as well as surfacing a feed of tickets, filterable by priority, status, type, requester, deal ID and more.

Dixa: See how many agents are online, and see a list of all agents by their current connection status or presence.

SatisMeter: Track the results of NPS surveys, with a number of metrics like NPS, promoters, passives, detractors and more.

Orbit: Monitor the results of your community-building effort by surfacing metrics like number of activities performed by members of different orbit levels, reach, love, and more.

We’ve also shipped a new Delighted data source, replacing our previous version, which provides a more streamlined widget-building experience for showing metrics like NPS, number of survey responses, promoters, passives and detractors, as well as a feed of survey results as they come in.

ClickUp and Redash data sources

We’ve added two new data sources - ClickUp and Redash 🎉

ClickUp: Connect your ClickUp account, pick a workspace, and visualise:

  • Total number of tasks on a list
  • Number of tasks by status
  • Number of tasks by specific start date, due date or completion date
  • List of tasks broken out by status or key dates

Redash: Visualise the results of queries saved in Redash, with the added benefits of:

  • Choosing between the latest, maximum, minimum, sum or average values
  • Combining several metrics on one line or column chart
  • Bucketing data by year, month, week, day, hour or minute
  • Adding goals and status indicators to indicate how a metric is doing

Improvements to our Mixpanel data source

We’ve added some new time periods and ways of bucketing data to our Mixpanel Events Line Charts and Funnel Completion Line Charts:

  • You can now choose to bucket data by week to make your data less noisy
  • On our Mixpanel line charts we’ve also added new time periods: Last 90 days and Last 6 months, to better map to options you have in Mixpanel

Klaus data source

We’ve added Klaus to our selection of data sources 🎉. Our new integration helps you keep track of conversation quality by letting you visualize review scores, which can be broken down by in a number of ways. For example:

  • Track the average score across the whole team this month
  • For a particular reviewee, see the highest (or lowest) score achieved today
  • See all reviews this week from a particular reviewer

Let us know if there’s anything else you’d like to see supported!

Gorgias data source

If your customer support team uses Gorgias, you’re in luck! We’ve just shipped a new Gorgias integration, that supports a range of metrics including:

  • New tickets
  • Closed tickets
  • One touch tickets
  • First response time
  • First resolution time

Log in to give it a spin, and if you have a suggestion for metrics or data sources you’d like to see in Geckoboard, you can let us know using this form any time.

Monday.com data source

We’ve shipped a new monday.com data source. Still work-in-progress (we’d love your feedback), this version allows you to see how many items currently remain in specific groups on specific boards in your monday.com account.

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More coming soon.

Improved: Spreadsheets integration

We’ve shipped a host of improvements to our spreadsheets integration that make the experience of building spreadsheet-powered widgets more intuitive, as well as squashing some bugs along the way.

  • It’s now clearer which data had been selected in your spreadsheet
  • Added a ‘remove selection’ button to the spreadsheet canvas
  • Improvements to the widget preview when selecting data
  • Fixed a bug when trying to scroll spreadsheets whilst data is selected

Zendesk Sell and Amplitude data sources

We’ve shipped two new data sources:

Zendesk Sell: Monitor your pipeline and track the performance of your sales team, by visualising metrics like value won and lost value by owner, number of deals over time, deals by stage, deals by owner, and more.

Amplitude: Access key performance metrics you’ve set up across your digital products.

Log in to your account and click ‘Add widget’ to give them a spin!