We’ve updated our Google Calendar integration to make it easier to add calendar events to your dashboards, such as sales meetings, public holidays or your team’s availability.
Users of our previous integration will find this version much easier to work with, with a live preview of your calendar widget showing you exactly how it will look on your dashboard before adding it.
You can now switch between displaying your calendar events as a feed or table, with new options to include or exclude specific event details when choosing the latter.
On integrations that support Source Data, we’ve now made it available on table and feed visualisations. If you haven’t tried it yet, Source Data is a powerful tool for digging into the specific items that make up a metric, such as tickets in Zendesk, calls in Aircall, and deals in HubSpot.
To access more detail using Source Data, click the three dots on a a table or feed widget where you can sort items by different dimensions, and even click through to the item view in the tool your data comes from.
Make your HubSpot dashboard an even more powerful motivator with user avatars.
Live leaderboards and table visualizations built with Geckoboard’s HubSpot integration now have a new option to ‘Show images’ that appears when your data relates to deal assignees, owners and creators, and ticket owners.
Spark some friendly competition between teammates by toggling this on or off to show the profile images of individual reps or agents that have been uploaded to HubSpot. Learn more about how to add team images here.
Custom properties are core to many people’s use of HubSpot, and often some of a team’s most important metrics are based on them.
We’ve long supported filtering on custom properties, but now you can create metrics from any numeric or currency custom property on a Deal. For example, if you track Commission as a custom deal property, you can now show the total commission earned by rep as a leaderboard on your dashboard.
We’ve also introduced support for Company-related metrics, plus you can now filter your Deal metrics on Company information, offering a more complete view of your HubSpot data.
Hot on the heels of our recent re-launch of our HubSpot integration, we’ve added a whole new category of metrics you can bring into Geckoboard from HubSpot: ticket metrics.
Teams who use HubSpot’s Service Hub can now build real-time dashboards for monitoring metrics like tickets created, open tickets, tickets closed, average time to close and average first response time, as well as live lists of tickets.
All of these can be filtered by pipeline too, and broken out by dimensions like ticket owner, team, ticket status, priority and source, meaning customer service teams can monitor and improve every aspect of their support operation.
Ticket metrics can be found alongside existing sales metrics within our HubSpot integration. A small number of users who connected HubSpot over the past few months may need to reconnect to HubSpot in order for us to pull through this new type of data. If they’re missing for you, click your initials in the top right of your Geckoboard account, head to Admin » Connections and click the reconnect button next to HubSpot.
Dashboards don’t always have to be full of mission-critical data. Sometimes an image or timely written message* can grab your team’s attention and keep them engaged with your dashboard like nothing else.
So we’ve shipped some quality of life improvements to our image and text widgets to make it easier to customize your dashboards with personal touches, useful messages, team photos, individual shoutouts… whatever’s going to get your team checking back over again.
Image widgets now support direct upload of images in jpeg, png, webp, svg and gif formats, up to a maximum of 5MB in size. We’ve kept the option to add a link to an image file hosted elsewhere, such as Dropbox, for more flexibility.
Text widgets are now easier to build, and Markdown is now supported. Check out our handy guide for how to format text to include links, lists, highlights, emoji and more.
You can find our new image and text widgets - as well as QR code and clock widgets - under ‘Dashboard tools’ when adding a new widget.
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*After nearly running out of money, one Geckoboard customer saved their startup by using a text widget to inject some urgency, by updating their team daily with how many days of cash were left in the bank…(!) Find some other inspiration in this post
Leaderboards and tables built with our Shopify, Zendesk Support and Zendesk Agent Status data sources now have the option to toggle images on or off when displaying certain metrics.
Zendesk Support and Agent Status: See agent avatars when visualising metrics related to ticket assignees, agent status or workload. Examples of metrics you can rank agents by include tickets solved today, average first reply time this week, CSAT over the month and agent availability sorted by number of current work items. Ideal for understanding everyone’s performance at a glance, and sparking a little friendly competition between agents.
Shopify: Display product images when showing metrics related to product variants, such as gross sales, average order value and unfulfilled orders. Useful for quickly understanding how specific products are performing.
Adding images to your own leaderboards and tables is as easy as ticking the new ‘Show images’ checkbox that appears when setting up compatible widgets.
