Product updates

Support for Excel files in SharePoint

If you have an Excel file in Microsoft SharePoint, you no longer need to create a share link to connect it to our Spreadsheet data source. Our integration with SharePoint allows you to connect directly to your SharePoint account. This builds on our existing support for OneDrive for Business, Dropbox and Google Drive.

Snowflake database data source

You can now build widgets that visualize raw data stored in a Snowflake database, with our new Snowflake database integration.


To try it out, select ‘Databases’ whilst logged in, and add your database credentials. For more information on how to use our Databases integration, check out our documentation.

Added RingCentral data source

We’ve added another new data source - RingCentral! Keep track of your phone support operation throughout the day, by visualising metrics such as:

  • Call volume
  • Missed calls
  • Abandoned calls
  • Total call duration
  • Out of SLA call duration
  • User presence

…and more.

Log in to give it a spin.

Added Asana data source

We’ve shipped a brand new Asana data source! If you’re using Asana to manage your team’s work, you can now add data from your Asana projects to your dashboard to keep track of things like:

  • How many tasks were completed today, or over time
  • Lists of tasks, organised by section, approval status or priority
  • Tasks by priority, assignee, due date, completion date and more
  • Number of subtasks
  • and more…

Log in to try it out!

Added conversation and satisfaction metrics to our Dixa data source

We’ve expanded our Dixa data source to support two new categories of metric:

Satisfaction ratings

  • Number of satisfaction ratings
  • Latest and average satisfaction scores
  • Satisfaction ratings for specific channels and assignees
  • A feed of rating messages, filterable by channel, assignee, rating emoji and more


  • Number of conversations today, or over a time period
  • Number of conversations broken out by channel, assignee, queue, status and more
  • Average conversation duration
  • Conversations per provisioned phone number

Improvements to our GA4 integration

We’ve shipped some improvements to our Google Analytics 4 integration:

  • More dimensions: You can now break GA4 metrics down by more dimensions, including by content group, content type, channel grouping, page path, device, operating system and first session date. We’ve also added several more Google Ads dimensions, including ad group and keyword text, and (much requested) support for a campaign dimension.

  • Metrics and dimensions are now grouped more logically for easier browsing.

Additional metrics for Facebook Ads (now out of Beta)

We’ve made some improvements to our new Facebook Ads data source, and are happy to say we’re bringing it out of beta too 🎉.

Add a Facebook Ads widget now and you’ll see we’ve added highly-requested support for custom conversions, as well as several more standard conversion metrics, including:

  • Number of conversions
  • Canceled subscriptions
  • Contacts
  • Donations
  • Location searches
  • Products customized
  • Recurring subscriptions
  • Appointments scheduled
  • Subscriptions
  • Trials started

We’ve also added the ability to select ‘today’ as a time period and see those metrics update throughout the day.