We’ve got Zendesk Support. We’ve got Zendesk Talk. What next? Well you requested it in droves so it was actually pretty obvious what we needed to build… A brand new Zendesk Chat integration!
It’s still under development, but we’ve opened up a beta so anyone with a Zendesk account and who’s using Chat can visualize chat volume, queue size, available agents, wait time metrics, and more, and bring performance metrics from across all your channels into one easy-to-understand view.
Click ‘Add widget’ and look out for Zendesk Chat to give it a spin. We’d love to get your feedback on how we can improve it!
We’ve released some updates to our funnel visualization to make it much more readable on large screens. From today you’ll notice funnel widgets in our Mixpanel and Salesforce integrations, as well as our legacy Custom Widgets, look a little different:
What’s new? To start with we’ve shifted labels to the left of the funnel, enabling the font size to be bumped up and longer labels to be accommodated more easily. We’ve also tidied up the way values are displayed to the right of the funnel to make them more legible from a distance. Finally, the visualization now scales to different sizes more gracefully, so you can add funnels to your dashboard without worrying about formatting issues.
It’s details like these that make a good dashboards great, and we can’t wait to share some more updates soon on how we’re making our TV dashboards the best out there!
It’s a busy week for integrations! Hot on the heels of our new Freshdesk integration we’ve just opened up the beta for our revamped Pipedrive integration.
The new integration supports a much wider range of deal and activity metrics than our previous integration, as well as powerful filters, more visualization options and a much more intuitive interface for building widgets. If you’re using Pipedrive to manage your sales process check the beta out in our integration directory by clicking ‘Add widget’.
We’re actively developing this integration and we’d love to know your thoughts on what could be better. Drop any comments or suggestions into the chat bubble in the bottom right of your dashboard whilst in edit mode - we take everything on board!
If you’re using Freshdesk for managing support tickets then today is your lucky day!
Today we’re launching a brand new Freshdesk integration that helps teams bring their key Freshdesk metrics out of reports, and up where the team can see them on an up-to-date, easy-to-understand large screen dashboard.
Easily create stunning dashboards that give visibility to ticket volume, response times, customer satisfaction and more to ensure your team is empowered with the data it needs to improve the levels of service and act quickly when issues begin to unfold.
Our new table visualization gives you the power to display columns from a tabular Salesforce report on your dashboard, just as they appear in Salesforce. Perfect for communicating more detail such as the names of accounts recently won, the names of opportunity owners, the value of individual deals or any other information or metric that’s set up in your Salesforce reports.
With this power comes responsibility, however. After all, adding whole tabular reports to your dashboard could introduce unnecessary distractions and cause a team to focus on the wrong things. That’s why we’ve made it easy to pick and choose which columns from your report are displayed in a table.
Need to reorder those columns? Just like in our Spreadsheets and Datasets table visualizations you can simply drag and drop them into the order you prefer right within Geckoboard, without affecting your original report.
Our Datasets API just got faster! Push a change to your dataset via our API and your dashboard will now update instantly to reflect your changes. This makes monitoring time-sensitive metrics on your dashboard much more accurate (and exciting!). To get started with real time Datasets, check out our documentation here.
We’ve updated the way map visualizations are displayed to make them much more accurate. If you’re using our Google Analytics, GoSquared or Heroku Dataclips integrations or our legacy Custom Widgets, you’ll notice countries and regions now have a much higher-fidelity outline that more accurately represents geographical boundaries.
Country maps now support states and provinces, outlining them subtly to provide useful context when looking at a data point.
Finally, data points on a map now scale more intelligently, making maps much more legible when displaying several data points.
We’ve had some great feedback on the new table visualization for our Spreadsheets integration, and we’re now making tables available in Datasets. As with Spreadsheets you can now easily visualize raw numbers from a custom dataset in a tabular format on your dashboard. For Datasets though we’ve also added the ability to show a summary view that aggregates your data and groups it around a string or date, giving you more control over what to display.
To try it out, add a Datasets widget and click the table icon. Tables for Datasets is in beta and we’d love your feedback - please send your comments to firstname.lastname@example.org. Enjoy!
Want to show some of the raw data behind your metrics on your dashboard? We’ve added a table visualization to our Spreadsheets integration that lets you easily display numbers and text from a Google Sheet or Excel file in a tabular format.
To give it a spin, add a Spreadsheets widget and select the Table icon.
The visualization is still in development and we’d love to hear your thoughts on how we could make it better! Send your comments to email@example.com 🙇🏻
With our new Presets feature it’s now quicker and easier to add the most useful Zendesk Support metrics to your dashboard.
Add a Zendesk Support widget, and you’ll now have the option to have metrics like Customer Satisfaction, Top Ticket Solvers and First Reply Time already preconfigured for you, ready to add to your dashboard in a click.
Presets are a great way to quickly start building useful visualizations, but you still have full control to tweak and adjust your widget (or build your own from scratch) before adding it to your dashboard.
We hope this makes building a great dashboard for your customer success team even easier - let us know what you think!