Zendesk Support

In this section we'll run through how to work with the Zendesk Support Data Source and how you can customize your widgets to get your most important metrics on your dashboard

Add a widget and select Zendesk Support from the data sources list. Enter your Zendesk company URL and hit connect - you’ll need to have the appropriate access rights within Zendesk to allow the connection.

If you have multiple Zendesk accounts you’d like to share data from, simply add another account with the following steps.

As well as the preconfigured options you’ll see when you go to add a new Zendesk widget, there are many ways you can adapt your data so it shows exactly what you’re looking for.

Change the metric you’re tracking, change the visualization, apply a different time frame, and add filters to break out specific data such as assignee, tags, brand, group, and more.

See the video below for a quick overview of ways to customize your Zendesk widgets.

Combining ticket data

If you want to share aggregated ticket metrics such as open and pending tickets created over the past 7 days, here’s a quick rundown of how to do this.

Wall of praise - customer feedback

Create a wall of praise on your dashboard by adding a customer feedback widget to your dashboard. Motivate the team and show recognition by including only positive comments.

Measuring CSAT per agent

To keep everyone’s focus on the quality of their conversations include a leaderboard of CSAT scores per agent.

Highlighting ticket volume per department

When you have multiple teams working on tickets it’s good to have visibility over all of the queues with a leaderboard visualization. If one team receives significantly more tickets than another it’s also a great way to highlight their hard work.

If you made it here you've covered everything you need to get you started building widgets with Zendesk Support. If there's something we haven't covered here that you need help with, please take a look at our Help Center or drop our Support team a message.

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