Product update

If your team takes calls in Dialpad, you can now put those calls on a Geckoboard dashboard. Our new Dialpad integration covers live queue activity, inbound and outbound call performance, and agent availability.

Live queue metrics. Calls waiting, longest wait, active calls and longest active call update as soon as something changes in Dialpad.

Inbound calls. Track inbound, answered and missed calls, answered call %, voicemails, speed to answer, wait time and inbound call duration.

Outbound calls. Track outbound calls, connected calls, connected rate and outbound call duration.

Queue health. Abandoned calls, abandon rate and service level. We measure service level against your custom target in Dialpad.

Agents. See how many agents are on duty, available, on a call, in wrap-up, unavailable or busy. Or show the whole team’s current status in a table.

CSAT. See the average rating callers give after a call, overall or per agent.

Build a leaderboard of top call answerers, chart calls by hour, and set up Slack or MS Teams alerts for when the queue gets too long.

Available now. Select Dialpad from the list of data sources in Geckoboard and connect with a Dialpad company admin account.