Real-time customer service dashboards for the whole team.
Trusted by 1,000s of support teams
The problem
Slow data, locked away in your tools, holds your team back
Agents can’t see what needs attention
Without a live view of the queue, SLAs, and open tickets, agents work through their inbox without knowing what’s most urgent, what’s overdue, or how they’re tracking against team targets. Without that feedback loop, performance varies and managers have to intervene to correct it.
No single view across your whole support operation
Tickets are in Zendesk. Call queues are in Aircall. Chat is somewhere else. Getting a picture of what’s happening across every channel means opening multiple tabs and piecing it together — by the time you have it, the situation has moved on.
Queue-watching takes time that should go to coaching
Team leads spend their day jumping into Zendesk, checking agent statuses, and working out who can take a break and who needs to jump on a call. That queue-watching leaves less time for coaching, escalations, and service improvement.
Hours lost to Zendesk reporting
Zendesk Explore does deep analysis, but it doesn’t make it easy. So teams export to Excel, paste into PowerPoint, and manually build end-of-day summaries that are already out of date before they get shared.
Support issues hide until they’re already hurting customers
Breached SLAs, aged tickets, backlog spikes, and missed calls don’t surface themselves. By the time a manager spots the issue, customers are already waiting or chasing. The gap between what’s happening and what your team knows about it is where service quality slips.
Leadership can’t see CX data without Zendesk access
Heads of support and Customer Experience leaders want to know CSAT trends, SLA health, and team capacity — but they shouldn’t need a Zendesk licence, a training session, or a report from someone else to find out.
The solution
Live customer service performance, visible to every agent, manager, and exec
Every layer of your support team gets the view they need — all from the tools you already run on.
For the team
Live queue dashboards
Every agent sees ticket volumes, wait times, and queue depths across all channels in real-time. On TV screens in the office. In Slack or Teams. On a shared link. Key service metrics are front and centre, all day, without anyone having to ask or dig around to find them.
Agent dashboards
Each agent has their own up-to-date view of open tickets, first reply times, CSAT and any other metric that’s important to them. They can see exactly where they stand — and what needs attention — without waiting for a manager to tell them.
Briefings and handovers
Run shift handovers and daily standups off live data, displayed on a screen, or from snapshots sent to your support channel. No one prepares anything. No more screenshotting.
For managers and leadership
Manager dashboards
Live tickets, call queues, agent availability, and performance metrics across your whole stack in one place. Open Geckoboard and your full picture is there.
SLA and aged ticket visibility
Breached SLAs, overdue tickets, and backlog spikes get highlighted automatically. Agents self-correct and team leads have fewer fires to fight — without having to constantly nudge anyone.
Exec and leadership visibility
Leadership sees CSAT trends, SLA health, and team performance without needing extra licences to tools, a training session, or a report request. Available 24/7 and always current.
Automated reporting
Shift summaries and period-end performance reports reach leadership inboxes, Slack, and Microsoft Teams on the schedule you set. No more end-of-day report building.
I used to spend an hour at the end of every day preparing reports. Now Geckoboard automatically updates the senior leadership team with a snapshot.
Connect every tool your support team runs on
Geckoboard connects directly to Zendesk, Aircall, Intercom, HubSpot Service Hub, and 90+ more. Wherever your support data lives, you can sync it to Geckoboard.
Agent leaderboards that unlock team performance
Geckoboard’s leaderboards are used by teams that want to spark some frienedly competition with a live view of agent performance — based on virtually any metric — shared where agents can see it. Everyone sees where they stand in real time, without anyone having to update a whiteboard or post an update.
- Rankings update automatically as data changes in your ticketing, chat or phone platform — no manual refresh
- Display on TV screens in the office, in Slack, or access on mobile
- Track CSAT, tickets closed, SLA achievement rate, call answer rate, QA scores and more
The dashboard is a great incentive for our teams, we use it throughout the day to motivate agents with competitions around top call answerer or top ticket resolver.
Customer story
How Woolworths MarketPlus got critical support data out of Zendesk and in front of their whole team
It’s more than gamification. It’s identity. The teams actually bond with their dashboards. Team performance has improved, customer satisfaction improves, and we see higher team satisfaction too.
Example customer service dashboards
Zendesk support dashboard
Agent performance dashboard
Contact center dashboard
CSAT trends dashboard
SLA monitoring dashboard
Multi-channel support dashboard
Put live customer service performance in front of your whole team
Connect your support tools and have your first customer service dashboard live today.