We’ve made several improvements to our column chart visualization, making it easier to read and better at presenting your data.
Improved use of space - Column charts now scale more intelligently to fit your data, reducing unnecessary blank space and giving your metrics more room to breathe.
Clearer axis labels - We’ve improved how axis labels are displayed, with fewer gaps and more useful information at a glance.
A friendlier look - Subtle rounded edges give column charts a cleaner, more modern feel.
These improvements are rolling out now over the next few weeks - no action is needed on your end, but do get in touch with any feedback.
You can now track call leg metrics from Zendesk Voice in our Zendesk Support integration, giving you a more detailed view of everything that happens inside a call.
Call legs break a call down into individual segments (each time an agent’s phone rings, each transfer, each period on hold…), helping you understand patterns that whole-call metrics can miss; for example, how often calls are declined before being answered, how long hold or wrap-up really take, or why a “missed call” wasn’t really missed.
You can now schedule multiple snapshots of the same dashboard, making it easier to keep different teams in the loop throughout the day.
Whether you want to send a dashboard at morning standup, again for an afternoon review, or as a handover between teams in different timezones, you’re no longer limited to a single schedule. You can also send the same dashboard to multiple Slack or Microsoft Teams channels, each at different times.
To manage your snapshots, head to the reworked Schedule tab when editing a dashboard. From there, you can see all channels and schedules at a glance, and quickly add, edit, or remove any of them.
Numeric filtering allows you to filter on numeric properties - for example, “Number of tickets where first reply time > 2 hours”, or “Number of deals where deal value is > $10k”.
Previously only available on our Pro plan, we’ve made this powerful functionality available on all Geckoboard plans from today. Enjoy!
We’re excited to announce the launch of our new Microsoft Teams integration, connecting your most important metrics directly to your team’s workflow. Now you can bring real-time data right into the channels where your team collaborates every day, helping everyone stay informed and act quickly on performance changes.
Connect Geckoboard to Microsoft Teams, and unlock two powerful features designed to keep your business running smoothly:
Instant notifications: Notifications will automatically post in a designated Teams channel, letting you know the moment an important metric changes.
Maintain momentum: Celebrate successes immediately and quickly troubleshoot problems before they escalate.
Swarm around problems: Centralize discussion around specific problems as they arise and easily loop in others.
This integration is available today to Geckoboard customers on our Core plan or above. To get started, set up a snapshot using the ‘share’ menu in the dashboard menu bar. Or to set up a notification, add add a status indicator whilst building or editing a widget, and follow the steps to connect your Teams account.
Just in time for the holiday season - you can now visualize Shopify data using our map visualisation.
See New Orders come in, track Average Order Value for a specific period, or monitor Gross Sales - our map visualisation works with all our Shopify metrics.
You can choose between a global view, or zone in on specific regions or counties too - perfect for tracking how your store is performing in different places, in real-time.
We’ve added a range of new metrics and filtering options across our Zendesk integrations, making it easier to monitor more aspects of your support operation. Here’s what’s new.
Zendesk Support
Total number of tickets replied to
Group tickets by number of replies (e.g., number of tickets with 1 reply, 2 replies, 3 replies)
Interactive View now supports sorting on multi-select, tagger, and checkbox custom fields, giving you more ways to slice ticket data directly from your dashboard
Zendesk Agent Status
Total channel capacity (across email, messaging, phone, etc.)
Total agent capacity
Remaining available capacity (by channel or agent)
Filter work items by group and skill to monitor specific team segments
Our Zendesk Support integration now supports custom ticket statuses, giving you better visibility into your unique support workflow.
You can now filter or split relevant Zendesk metrics by custom status, making it easy to track tickets in stages like “Awaiting Customer,” “Engineering Review,” or any other custom status you’ve set up in your Zendesk account.
To use this feature, simply select Custom Status when filtering or grouping your Zendesk metrics.
We’ve shipped some small improvements to help with two important widget-building steps.
Time periods have been streamlined and organized, making it easier to find the option you want. Selecting a custom time period is now easier too.
It’s now easier than ever to add multiple metrics to the same widget, with a more prominent ‘Add metric’ button. Currently available on line, column and table visualizations if the data source allows.
Our Help Scout integration now lets you filter metrics by conversation type, giving you more focused insights into your support performance.
When setting up any Help Scout widget, you can now choose to display data for specific conversation channels:
Chat - Live chat conversations only
Email - Email support conversations only
Phone - Phone support conversations only
All - Combined data across all channels (default)
