Product update

If your team uses AI agents in Zendesk, you can now see how much of your support they’re handling, right alongside the tickets your team works on. Our Zendesk Support integration now includes AI agent tickets.

Tickets including AI. Track created, solved and unsolved tickets across your agents and your AI agent in one number. Break them down by support type to see the split between the two.

AI conversations. Track how many conversations your AI agent took part in and how long they take to wrap up when the AI agent handles them on its own.

AI agent tickets %. See what share of your created and solved tickets the AI agent handled without handing them to your team.

Escalations. Track how many tickets AI agents escalated to a human, and your escalation rate over time.

Available now. Select Zendesk Support when adding a widget and look for the new AI agents category.