We’ve launched some big improvements to our Intercom integration! Our overhauled integration makes it easier than ever for support teams using Intercom to keep track of their progress, stay motivated, and react quickly to problems by displaying the metrics that matter on a big screen.
Connect your Intercom account to Geckoboard and you’ll now be able to visualize the following metrics:
- First response time
- Time to close
- New conversations
- Number of users
- Number of companies
- Number of leads
Depending on the metric, you can now also filter by assignee, state, segment and tags to make your visualizations even more relevant to your team.
For more information on how the integration works, check out our support docs!
Getting important numbers out of a database and in front of your team can be a pain, especially if those numbers update frequently. That’s why we’re excited to launch our new SQL databases integration for MySQL, PostgreSQL and Redshift databases, available today on Team and Company plans!
With your visualizations set up, we’ve made it so you’ll never need to go in and edit them again (unless you want to of course). Your visualizations will refresh automatically in the background to show up-to-date data without you needing to do anything. We’ve even given you control over how frequently they fetch new data.
For more information on how it works, check out our documentation, or give it a spin yourself!
To make building dashboards even quicker you can now set up and edit your widgets without leaving your dashboard. Set status indicators, tweak number formatting and, (for some integrations) configure metrics themselves right from the dashboard itself!
We’ve just added the ability to browse our wide range of help articles from within Geckoboard. Click the ‘Help’ button in the top right, and you’ll now be able to search for a topic and get the answers you need faster!
Can’t find what you’re looking for? Our brilliant support team are on hand at the click of the ‘Talk to us’ button!
When you’re away from your desk your business doesn’t stop. So today we’re thrilled to announce a new mobile experience that makes accessing smartphone-friendly dashboards a breeze no matter where you are and what device you’re using!
We want mobile dashboards to be awesome for everyone, and whilst our old iOS app went some way towards making this possible, keeping it updated with all the new features we’ve been releasing has been tough (plus we’ve always felt it kind of sucked that we didn’t support other mobile operating systems).
Well, today that changes.
Whether you’re using Android, iOS, Windows 10 or any other mobile OS we’re happy to say you can now access mobile-friendly dashboards that support all our visualizations, custom themes, goals and status indicators directly from your smartphone’s home screen.
Access through your browser and as an app
Our new mobile experience is what our developers like to call a “Progressive Web App”. Don’t worry if that means nothing to you - what will mean something to you is you can now load mobile-friendly dashboards on your device of choice simply by logging into Geckoboard in your mobile browser.
Missing the panache of loading your dashboards directly from the home screen of your phone? You can save Geckoboard to your phone as if it were an app using these simple instructions for Android and iOS.
What does this mean for the iOS app?
We will no longer be actively developing our native iOS app and we strongly recommend replacing the Geckoboard iOS app using the tutorial linked above to take advantage of all the good things we’re constantly releasing.
Recently we launched Warnings to help call attention to poorly-performing numbers on your dashboard. But what about when things are going well?
Celebrating numbers that are hitting or exceeding expectations is a powerful way to engage your team with their metrics, recognise hard work and help everyone feel good about what they’re doing. That’s why this week we’re excited to announce a brand new feature called Status indicators and a revamp of our goals on number widgets, that together turn your dashboards into mighty motivational tools that get the most out of your team.
Flag when things are ‘good’ or ‘bad’ with Status indicators
Our new Status indicators allow you to call attention to a number when it is performing above expectations or performing poorly, ideal for those situations when you want the whole team to know a specific number is in a specific state.
Status indicators can be added to any* number widget by clicking the top right of the widget you want to call attention to. Set a Warning when the widget is above or below a certain number, and your widget will turn red - danger!
Set a value for Success when the widget is above or below a certain number and your widget will turn green - yay!
For some metrics (such as your support ticket backlog) you might even want to add both a Warning and a success state to encourage the team to keep a metric within a particular range.
Celebrate success with Celebrations and revamped Goals
We’ve redesigned Goals on our number widgets to create more of a feeling of progression as you edge closer towards your target - great for keeping a team motivated, particularly when working towards longer term objectives. In addition, we’ve given you more control over where your journey towards hitting a goal begins.
Before, your progression against a goal would be measured against zero - not very motivating if you’re trying to improve monthly revenue from $50k to $55k for example. Now though you can set any starting value you like, meaning your progression is more meaningful and much more engaging for your team.
But that’s not all. Hit a goal you’ve set on your number widget and your team will be rewarded with a new celebration animation that calls attention to all your hard work. A great way to recognise a win!
Status indicators, revamped Goals and Celebrations are rolling out this week!
Note: Status indicators now replace ‘less than / more than’ goals on some number widgets.
*Spreadsheets widgets currently unsupported, but we’ll roll this out very soon!
Seeing your numbers up on a TV screen is the easiest way to keep an eye on what’s going on, but every once in a while there are moments when a team really need to pay attention to a particular number that’s not performing as well as you’d like.
Maybe marketing are coming close to exceeding their budget for a specific online ad campaign. Perhaps your support team’s response times are slow and putting you in danger of breaching your SLAs. Or possibly your sales team are underperforming in a particular area that urgently needs extra effort to avoid harming their pipeline of opportunities.
Whatever your ‘worst-case scenario’ might be, you can can now easily alert your team to poorly-performing numbers on your dashboard using Warnings.
Unlike Goals, which subtly highlight when a target has been met, Warnings make problematic metrics unmissable by turning the whole widget red when a specific value is reached.
Warnings can be added to any number widget on your dashboards. Simply click the three dots in the top right of a number widget and then Add warning to set a warning to trigger at a specific value.
Although Geckoboard is designed to be displayed on large screens and TVs, not everyone has the necessary hardware to use our screens feature in all its glory.
Often it makes sense to start displaying a dashboard using whatever devices you have already, such as the browser on a Smart TV, an old unused laptop or a Raspberry Pi, before investing in any more hardware. But occasionally these devices will display errors or crash as they don’t fully support the modern web technologies that make our dashboards look and feel so good.
That’s why we’re launching a beta of a new feature we’re calling Geckoboard Lite that brings the awesomeness of our dashboards to a whole new range of underpowered, under-supported devices.
If you’re looking to display your dashboard on a device or browser that doesn’t quite meet our recommended specs, you can now choose to activate Geckoboard Lite to reduce the chances of your dashboards looking less than perfect.
Simply click ‘Screens’ at the top of your account and toggle Geckoboard Lite on:
Once enabled, if we detect your browser isn’t powerful enough then we’ll send an easier-to-display version, otherwise the “standard” version of your dashboard will be displayed as normal.
What’s the difference? Aside from better performance, it’s unlikely you’ll see anything different, although some visualisations and advanced customisations aren’t supported in the beta quite yet.
For a full breakdown of what is and isn’t supported and more detailed instructions, check out our help article!
We’re excited to announce you can now add titles to your TV-Optimized dashboard to help your organize and communicate your metrics. This is a much-needed addition to our new design layout; if your dashboard is intended for the big screen and you haven’t yet tried our TV-Optimized features, now is the perfect time.
To create a title widget, first add a Text Widget and then resize it to a slim height. The font will become bigger, ensuring it is highly visible on your dashboard. To help better arrange your dashboard, we’ve also added more flexibility to the grid.
We’re confident that our new TV-Optimized layout will help you design your best-ever big-screen dashboard. To give it a go, add a new dashboard and ensure the “Optimize for TV Screen” toggle is switch on. If you want to try it out but don’t have a spare dashboard in your plan, reach out to us via the in-app chat and we’ll provide a free trial dashboard.
Designing the perfect TV dashboard takes some trial and error, but now it’s easier than ever to try out new metrics and iterate on your dashboard to see what works best for your team.
If you’re using our TV Dashboard Layout, you can now hide widgets from your finished dashboard without deleting them forever. To hide a widget, simply drag it to the area below your dashboard.
Now, even when your dashboard is full, you can still experiment and try new things. Your hidden widgets are still there if you need them - simply drag them back onto your dashboard when you want them to appear on your dashboard.
With TV Dashboards, less is often more – most teams can only handle a few key metrics at a time. So why not try hiding a couple of your widgets and seeing if it makes your dashboard more focused? If your team can’t live without them, they’re right there waiting.