Product update

Our Intercom data source has been upgraded!

Truly real-time refresh rates: Intercom widgets now react instantly to changes in your Intercom account.

Wider support for source data: All metrics - apart from customer satisfaction - can be broken down in source data view, opening up more possibilities for diagnosing and analyzing individual conversations.

More historical time periods: We’ve added several convenient time periods that help with historical reporting, including ‘yesterday’ and ‘last week’.

Fixed: The names of teams and teammates in Geckoboard now stay in sync automatically with any changes you make in Intercom.