Numeric filtering allows you to filter on numeric properties - for example, “Number of tickets where first reply time > 2 hours”, or “Number of deals where deal value is > $10k”.
Previously only available on our Pro plan, we’ve made this powerful functionality available on all Geckoboard plans from today. Enjoy!
We’re excited to announce the launch of our new Microsoft Teams integration, connecting your most important metrics directly to your team’s workflow. Now you can bring real-time data right into the channels where your team collaborates every day, helping everyone stay informed and act quickly on performance changes.
Connect Geckoboard to Microsoft Teams, and unlock two powerful features designed to keep your business running smoothly:
Keep teams and stakeholders around your business in the loop with dashboard snapshots. With our new integration, you can easily schedule automatic screenshots of your Geckoboard dashboards to post directly into Microsoft Teams.
Now you can get alerted in Microsoft Teams when your KPIs hit specific thresholds - whether that’s a positive milestone or a critical dip in performance.
This integration is available today to Geckoboard customers on our Core plan or above. To get started, set up a snapshot using the ‘share’ menu in the dashboard menu bar. Or to set up a notification, add add a status indicator whilst building or editing a widget, and follow the steps to connect your Teams account.
View our help articles here.
Just in time for the holiday season - you can now visualize Shopify data using our map visualisation.
See New Orders come in, track Average Order Value for a specific period, or monitor Gross Sales - our map visualisation works with all our Shopify metrics.
You can choose between a global view, or zone in on specific regions or counties too - perfect for tracking how your store is performing in different places, in real-time.
We’ve added a range of new metrics and filtering options across our Zendesk integrations, making it easier to monitor more aspects of your support operation. Here’s what’s new.
Zendesk Support
Zendesk Agent Status
Zendesk Messaging
Zendesk Voice
Our Zendesk Support integration now supports custom ticket statuses, giving you better visibility into your unique support workflow.
You can now filter or split relevant Zendesk metrics by custom status, making it easy to track tickets in stages like “Awaiting Customer,” “Engineering Review,” or any other custom status you’ve set up in your Zendesk account.
To use this feature, simply select Custom Status when filtering or grouping your Zendesk metrics.
We’ve shipped some small improvements to help with two important widget-building steps.
Time periods have been streamlined and organized, making it easier to find the option you want. Selecting a custom time period is now easier too.
It’s now easier than ever to add multiple metrics to the same widget, with a more prominent ‘Add metric’ button. Currently available on line, column and table visualizations if the data source allows.
Our Help Scout integration now lets you filter metrics by conversation type, giving you more focused insights into your support performance.
When setting up any Help Scout widget, you can now choose to display data for specific conversation channels:
Chat - Live chat conversations only Email - Email support conversations only Phone - Phone support conversations only All - Combined data across all channels (default)
Our Aircall integration now lets you filter metrics by missed call reason on Answered Call %, giving you a more precise view of why calls aren’t being answered.
We’ve massively expanded the range of call-related metrics from Zendesk you can share on your dashboards, opening up a huge range of possibilities for teams using Zendesk Voice.
The new additions can now be found within our existing Zendesk Support integration, and allow you to monitor historical call performance in much more detail than before.
Simply click the new Voice category within our Zendesk Support integration, and select from a range of new metrics including:
These can be filtered by a whole range of call-related filters, such as wait time, handle time, group, team, recording status, and call quality, for even more precision.
You can add a customised call feed too, featuring a number of different call properties alongside each call ID, such as the agent taking the call, answer time, talk and handle time, completion status, call quality and more.
For now, real-time Voice metrics — like calls waiting, current longest wait time, and current agent availability — can still be found within our standalone Talk integration. As ever, get in touch with any feedback or suggestions!
We’ve introduced a new user type called ‘Explorer’ that gives trusted teammates access to Interactive View and Source Data on the dashboards they can see.
Like regular view-only users, Explorers can’t make changes to your dashboards or account settings. But they can now slice and dice metrics using Interactive View and explore the underlying data behind any metric using Source Data.
This means you can give team members deeper access to explore data insights without worrying about them accidentally modifying your carefully crafted dashboards.
To add an Explorer user, head to the People menu and select Explorer from the dropdown when adding your teammate’s email address. You can also give existing view-only users access by going to the Admin section of your account, select People, and change each user’s type using the drop down.