Product updates

If you send your own data to Geckoboard with Datasets, you can now filter on the numbers in it and look ahead as well as back.

Numeric filters. Filter any number, money or percentage field with equals, does not equal, greater than, less than, or their “or equal to” versions.

Future timespans. Date and datetime fields can now be filtered against dates in the future, such as Tomorrow and Next month.

Also available in all our dataset-backed integrations such as Airtable, monday.com, RingCentral and many others.

If your team uses AI agents in Zendesk, you can now see how much of your support they’re handling, right alongside the tickets your team works on. Our Zendesk Support integration now includes AI agent tickets.

Tickets including AI. Track created, solved and unsolved tickets across your agents and your AI agent in one number. Break them down by support type to see the split between the two.

AI conversations. Track how many conversations your AI agent took part in and how long they take to wrap up when the AI agent handles them on its own.

AI agent tickets %. See what share of your created and solved tickets the AI agent handled without handing them to your team.

Escalations. Track how many tickets AI agents escalated to a human, and your escalation rate over time.

Available now. Select Zendesk Support when adding a widget and look for the new AI agents category.

If your team reviews conversations in Zendesk QA, you can now put those quality scores on a Geckoboard dashboard. Our new Zendesk QA integration covers manual reviews, AutoQA and category ratings.

Quality scores. Track your Internal Quality Score (IQS) and pass rate over time, and see which agents are scoring highest in their reviews.

Reviews. Track reviews, conversations reviewed, agents reviewed, failed reviews and review time. See who’s giving the most reviews and keep a live list of the latest reviews and their scores.

AutoQA. Track your Auto Quality Score (AQS) and how many conversations AutoQA has reviewed. Break them down by channel, language or whether a bot handled the conversation.

Category scores. See which scorecard categories your agents score lowest in, for both manual reviews and AutoQA, so you know where to focus coaching.

Build a leaderboard of your top-scoring agents, chart IQS by day, and set up Slack or MS Teams alerts for when your pass rate drops.

Available now. Select Zendesk QA from the list of data sources in Geckoboard and connect your account.

Our Pipedrive integration now goes beyond deals and activities. You can put your leads, people and organizations on a Geckoboard dashboard too, so you can see the whole pipeline, from the first lead to the closed deal.

Leads. Track leads created, open, archived and converted to deal, plus the value of each. See your lead-to-deal conversion rate and how much potential value is sitting in your open leads. Break any of them down by source, owner or label to see where your best leads come from.

People. See how fast your contact base is growing and how contacts are spread across your team. The new people list shows each person’s organization, owner, open deals and next activity, so you can build a table of overdue follow-ups before they slip through the cracks.

Organizations. Track new organizations added to your CRM and break them down by industry, owner or label. Each organization comes with its open deals, active activities, number of people and next activity.

Custom fields. Plot any numeric custom field on your deals, leads, people or organizations as a metric.

Available now. Select Pipedrive when adding a widget and look for the new Leads, People and Organizations categories.

We’ve recently updated our line chart visualization and we’re beginning a gradual rollout over the coming days and weeks.

This should be a transparent change, with only some very minor differences in the way things appear. Expect to see slightly clearer fonts as well as our new stacked legends, which allow you to see the first few series on a very busy line chart.

If you see anything that looks unusual or unexpected, please reach out to our support team.

Got a launch, a deadline or an event coming up? The new Countdown widget keeps the time left in front of your team.

Pick a date and time, and the countdown ticks down live. Dates that are a while off show in days, and as the moment gets closer you’ll see hours, minutes & seconds.

Already track your dates in a spreadsheet? Build a Number widget from a single date cell and it’ll count down to that date too, so it stays up to date when the date in your sheet changes.

Available now. Find Countdown under Dashboard Tools when adding a new widget, or use your Spreadsheets data.

Ask more from your business data

Today we’re launching the Geckoboard Metrics MCP, a new way to give AI tools access to your business metrics.

AI assistants like ChatGPT and Claude make incredible data analysts, but only when they have access to the right metrics.

Unfortunately, most of the time they don’t. Many apps still don’t offer a way to connect their data to AI assistants. Those that do often only return raw records (e.g. lists of tickets, calls, deals, leads, etc.), and so require the AI assistant to compute metrics itself. This is an error-prone process that can’t guarantee consistent results between runs.

The Geckoboard Metrics MCP fixes this by giving AI assistants access to accurate, real-time, pre-calculated metrics, using the same proven data pipelines that have powered our dashboards for over a decade.

With the Geckoboard Metrics MCP, you can investigate questions that previously would have taken days, create reports that adapt to the data, and build your own custom tools, confident that the numbers underpinning them are accurate.

Simply ask your question and get an answer:

• “What caused support volume to increase last week?”
• “How has first-response time changed over the past three months?”
• “Where are deals stalling in our pipeline?”
• “Summarize last week’s performance and flag anything unusual.”
• “Turn this analysis into a report I can rerun every Monday.”
• “Audit our SLA adherence against the checks we agreed.”

Use your metrics in the AI tools you choose

MCP is the standard for connecting apps to AI tools, and is supported by a growing range of services, including Claude and ChatGPT.

Working with your metrics in your own AI assistant is significantly more powerful than the analytics tools built into services like HubSpot or Zendesk. The context your assistant has about your business means it's able to ask better, more targeted questions when doing analysis. It's also able to combine metrics across multiple apps: either to provide a holistic view of performance or to create new calculated metrics.

Because Geckoboard calculates the metrics before passing them to your AI assistant, you can be confident you’re working from the right numbers. Answers come back faster and require fewer tokens. More complex analysis becomes possible.

Give AI access without giving it the keys

Geckoboard’s MCP is read-only by design. Your AI assistant can access your metrics without gaining write access to the systems they came from, removing the risk of making accidental changes to your underlying data.

We also minimize the data we process. Geckoboard doesn’t need to collect customer email addresses or ticket content to give your AI assistant access to your business metrics.

Available now

The Metrics MCP launches with over 15 integrations, including Zendesk, HubSpot, Pipedrive, Intercom, and Aircall, with more coming over time.

The MCP is included with every Geckoboard plan and is available as part of our 14-day free trial.

Want to see it working with your own metrics?

Follow the setup instructions →

Book a personalized demo →

If your team takes calls in Dialpad, you can now put those calls on a Geckoboard dashboard. Our new Dialpad integration covers live queue activity, inbound and outbound call performance, and agent availability.

Live queue metrics. Calls waiting, longest wait, active calls and longest active call update as soon as something changes in Dialpad.

Inbound calls. Track inbound, answered and missed calls, answered call %, voicemails, speed to answer, wait time and inbound call duration.

Outbound calls. Track outbound calls, connected calls, connected rate and outbound call duration.

Queue health. Abandoned calls, abandon rate and service level. We measure service level against your custom target in Dialpad.

Agents. See how many agents are on duty, available, on a call, in wrap-up, unavailable or busy. Or show the whole team’s current status in a table.

CSAT. See the average rating callers give after a call, overall or per agent.

Build a leaderboard of top call answerers, chart calls by hour, and set up Slack or MS Teams alerts for when the queue gets too long.

Available now. Select Dialpad from the list of data sources in Geckoboard and connect with a Dialpad company admin account.

A new positive CSAT rating in Zendesk Support can now trigger a full-screen celebration on your dashboard.

Available now in the Zendesk Support integration, under Satisfaction > Satisfaction comments.

Geckoboard now supports Aircall missed calls broken down by agent.

The new Missed calls per user and Missed calls % per user metrics show who's missing calls and each agent's miss rate. The Missed calls per user list gives you more detail on each missed call, allowing you to see who declined and who simply didn't pick up.

Available now for Aircall.