Product updates

Bannerbear integration

We’ve shipped a new integration with Bannerbear! Bannerbear allows you to auto-generate images using information from different sources, and now with our integration you can display these images on your dashboards to make them even more engaging.

From showcasing your latest customer, surfacing reviews of your product or even using its screenshot feature to display the weather forecast up on your TV dashboard, there’s a lot you can do. Learn more about what’s possible in our blog post or check our our documentation to get up to speed with how it works.

Support for Excel files in OneDrive Personal accounts

We’ve updated our Spreadsheets data source to support OneDrive Personal accounts. Now you can connect your Excel files to Geckoboard directly from your OneDrive Personal account. This builds on our existing support for OneDrive for Business.

Support for Excel files in SharePoint

If you have an Excel file in Microsoft SharePoint, you no longer need to create a share link to connect it to our Spreadsheet data source. Our integration with SharePoint allows you to connect directly to your SharePoint account. This builds on our existing support for OneDrive for Business, Dropbox and Google Drive.

Snowflake database data source

You can now build widgets that visualize raw data stored in a Snowflake database, with our new Snowflake database integration.

To try it out, select ‘Databases’ whilst logged in, and add your database credentials. For more information on how to use our Databases integration, check out our documentation.

Expanded our Zendesk Sell data source to include call metrics

We’ve added a range of metrics to our Zendesk Sell data source, centered around calls. Show how the team is performing throughout the day and over time, with:

• Number of calls (which can be filtered by owner, related deal, call direction and more)
• Duraiton of individual calls
• Average call duration
• Call outcomes, including summaries
• …and more

Added satisfaction ratings to our Gorgias data source

Our Gorgias data source now supports satisfaction ratings. Alongside each star rating, you can also include each rating’s accompanying message; a useful way to share feedback with the team!

Added RingCentral data source

We’ve added another new data source - RingCentral! Keep track of your phone support operation throughout the day, by visualising metrics such as:

• Call volume
• Missed calls
• Abandoned calls
• Total call duration
• Out of SLA call duration
• User presence

…and more.

Log in to give it a spin.

Added Asana data source

We’ve shipped a brand new Asana data source! If you’re using Asana to manage your team’s work, you can now add data from your Asana projects to your dashboard to keep track of things like:

• How many tasks were completed today, or over time
• Lists of tasks, organised by section, approval status or priority
• Tasks by priority, assignee, due date, completion date and more
• Number of subtasks
• and more…

Log in to try it out!

Added conversation and satisfaction metrics to our Dixa data source

We’ve expanded our Dixa data source to support two new categories of metric:

Satisfaction ratings

• Number of satisfaction ratings
• Latest and average satisfaction scores
• Satisfaction ratings for specific channels and assignees
• A feed of rating messages, filterable by channel, assignee, rating emoji and more

Conversations

• Number of conversations today, or over a time period
• Number of conversations broken out by channel, assignee, queue, status and more
• Average conversation duration
• Conversations per provisioned phone number

Added more ActiveCampaign metrics

We’ve expanded the range of metrics available in our ActiveCampaign integration to include:

• New deals
• Deal value
• Deals by pipeline
• New tasks
• Completed tasks
• Overdue tasks