Product updates

Zendesk Support widget presets

With our new Presets feature it’s now quicker and easier to add the most useful Zendesk Support metrics to your dashboard.

Add a Zendesk Support widget, and you’ll now have the option to have metrics like Customer Satisfaction, Top Ticket Solvers and First Reply Time already preconfigured for you, ready to add to your dashboard in a click.

Presets are a great way to quickly start building useful visualizations, but you still have full control to tweak and adjust your widget (or build your own from scratch) before adding it to your dashboard.

We hope this makes building a great dashboard for your customer success team even easier - let us know what you think!

Zendesk Talk integration

Deliver better, more efficient phone support with our brand new Zendesk Talk integration!

• Spot bottlenecks in your call queues more easily - our integration supports multiple phone numbers, allowing you to see all your support channels side-by-side.

• Boost motivation with leaderboards that give your team a quick an easy way to see how they’re performing.

• Keep important targets front-of-mind throughout the day without having to dig through browser tabs and emails.

Read the launch post to learn more or log in to give it a spin!

Editable labels for number visualization

You can now enjoy more control over your number visualizations with editable labels. Not only are labels closer to the metric and bigger than titles, but using labels can make it far easier to scan and read your dashboard.

Some of our integrations already add default labels – but until now you’ve not been able to edit them. This opens up exciting possibilities because for particular number visualizations it can be more effective to use a label rather than a title. And on larger number widgets you can also add a label to explain the comparison stat.

We can’t wait to see how you use labels on your number visualizations – enjoy!

Number formatting

You can now tweak how a number displays directly from the dashboard. To access the feature, click the “Number formatting” option from a widgets’ menu.

The controls allow you to tailor the abbreviation, number of decimal places, and unit (including emojis!) to what’s appropriate for your metric.

Until now these options were only available from the “Fine-tune” tab in some our newer integrations, but this update brings configurable number formatting to almost all widgets, and it’s quick and easy to access directly from your dashboard.

Enjoy!

Drag Resize

We’ve now made it much easier to resize your widgets. No more fixed sizes, simply drag the bottom right corner of any widget. This also means you can now find the edit widget menu from the top right corner.

And the best part? Your widgets can now be any size you like. This gives you much more flexibility over how to arrange your dashboards. Now layouts that were difficult to achieve before are much easier – useful, for instance, if your dashboard is dedicated to one or two widgets.

We’ll be continuing to make big improvements to your favourite widgets in the coming weeks.

Give drag resize a try and let us know what you think.

Zendesk integration

We’ve completely rebuilt our Zendesk integration from the ground up to give you more options and control over how you visualize support metrics. Login to try out the new visualization options, powerful filters and revamped widget-building workflow that make it quicker and easier to show exactly what you want on your dashboard, or read more here!

Number visualization improvements

As part of our ongoing efforts to improve the effectiveness of your dashboards, today we’ve made some improvements to our number visualization…

• The visualization now makes much smarter use of space. For landscape widgets (twice as wide as they are tall), labels and secondary visualizations are now positioned on the right. Font sizes also now decrease in fixed increments to make sure your data fits the available space – ideal for displaying a large number of digits and a long prefix or suffix.
• Until today there were some subtle differences between integrations in how the number visualization handled currencies and decimal places. All integrations now use the latest version of the visualization.

Python library for Datasets

We’ve released a new Python client library to make it much easier to get up and running with our datasets API.

Create and manage Dashboard Loops more easily

Dashboard Loops are a great way to display several dashboards on a single screen.

For example, you might want to display some company-wide metrics alongside your team’s existing dashboard, have a project-specific dashboard you need to keep an eye on in addition to your day-to-day metrics, or have several teams who share a single screen.

A Dashboard Loop cycles through two or more dashboards you select from your Geckoboard account, pausing on each dashboard for an amount of time you choose. This allows you to display much more information on a screen without having to squeeze all your metrics onto a single dashboard.

Previously, building a Dashboard Loop involved digging into your account settings and negotiating a tricky set of menu options. This update makes it much easier to create, manage and adjust the timing of Dashboard Loops from right within the main dashboard interface.

In addition, you can also now effortlessly change the ordering of dashboards in a loop just by dragging and dropping your dashboards into the order you want.

Easily share Dashboard Loops with your team using a secure sharing link or by selecting your loop within our screens menu to broadcast it instantly onto your TV or large screen.

To give it a spin, click the new Loops option at the top of your screen the next time you log in to Geckoboard!

Smarter Google Analytics Number and Leaderboard widgets

We’ve changed the way Google Analytics Number and Leaderboard widgets are set up.

Number widget: We’ve consolidated several number widgets into a single widget that allows you to choose from a much wider range of GA metrics to display on your dashboard. We’ve also added pre-built filters that allow you to easily fine-tune your widget, available in a simple drop-down.

Leaderboard widget: In similar fashion to our GA number widget, we’ve consolidated all our GA list widgets into a single leaderboard that offers access to many more metrics from Google Analytics. Pre-built filters have also been added, and we’ve made some tweaks to the design to make it easier to read the values.

Using the older versions of these two widgets? Don’t worry: these will continue to work and you can still copy and edit them.