Product updates

We’ve expanded our HubSpot integration to include a wide range of metrics and data related to leads in your HubSpot account.

New metrics now available include leads created, open leads, in-progress leads, qualified and disqualified leads, lead qualification rate, time spent in each lead stage, and a live feed of lead activity.

For even greater flexibility, these metrics can now be filtered by lead stage, lead type, label, lead source, custom lead properties, and more.

Our Zendesk, HubSpot, Aircall and Pipedrive integrations now let you filter relevant metrics by numeric values.

Want to track how many calls were longer than 10 minutes? Or how many support tickets this week had a first reply time greater than 2 hours? Or the number of deals brought in by a rep this quarter that fall below a specific amount? It's now all possible by clicking 'filter' and selecting from the wide range of new filter options available.

We’re excited to introduce a whole new set of real-time metrics for Zendesk Messaging — making it easier than ever to track conversations the moment they hit your queue and get picked up by agents.

You’ll find these new metrics under the Messaging category in our Zendesk Support integration. From there, you can choose from a range of metrics that update in real time as conversations enter the queue.

Currently supported:

• Active conversations in queue
• Active assigned conversations
• Inactive assigned conversations
• Inactive conversations
• Average concurrency
• Average time in queue
• Longest time in queue
• Average requester wait time
• Longest requester wait time
• Average handle time
• Longest handle time

All metrics can be filtered by channel and group for deeper insights.

We’d love to hear your feedback or requests — get in touch!

We’ve added a new 'Cancellations' metric to our Stripe integration, available for both Subscribers and Subscriptions.

We've shipped a small but powerful expansion to our Zendesk integration, making it possible to filter Zendesk metrics by subject; useful for including or excluding specific phrases or terms when configuring a metric on your dashboard.

We pride ourselves on having the fastest data refresh rates possible, often much faster than the reports in the tools your data comes from. You can now see exactly how often a widget refreshes - and therefore how fresh your data is - by hovering over the data source logo in the bottom left of a widget.

We've updated our Google Calendar integration to make it easier to add calendar events to your dashboards, such as sales meetings, public holidays or your team's availability.

Users of our previous integration will find this version much easier to work with, with a live preview of your calendar widget showing you exactly how it will look on your dashboard before adding it.

You can now switch between displaying your calendar events as a feed or table, with new options to include or exclude specific event details when choosing the latter.

We’ve expanded our Zendesk integration to support:

Percentage of tickets with a satisfaction rating - available as a new metric

Submitter role - a new ticket attribute you can filter several metrics by

Status updated at - a new time-based filter that opens up possibilities like showing tickets that have been open for more than 3 days

When displaying a list of Aircall users, you can now add a ‘time in status’ to monitor how long each user has been in their current status.

On integrations that support Source Data, we’ve now made it available on table and feed visualisations. If you haven’t tried it yet, Source Data is a powerful tool for digging into the specific items that make up a metric, such as tickets in Zendesk, calls in Aircall, and deals in HubSpot.

To access more detail using Source Data, click the three dots on a a table or feed widget where you can sort items by different dimensions, and even click through to the item view in the tool your data comes from.