Product updates

If you use omnichannel routing in Zendesk you can now build widgets displaying data from your custom queues. See at a glance how many tickets are waiting per queue, the longest wait time, whether exits are outpacing entrances, and more.

The new metrics are:

• Tickets in queue
• Longest / average time in current queue
• Longest / average total queuing time, which shows how long a ticket has spent in all queues across its whole lifetime, and isn't available in Zendesk's own reporting
• Tickets entered / exited queue
• Wait time, which enables tracking the trend over time in the average or longest wait time

Each can be filtered or broken down by queue, channel, primary or secondary group, or the reason work entered or left the queue.

Since these widgets live on a Geckoboard dashboard, not a locked-down report, they're fully customisable and instantly shareable, meaning you can put live queue data in front of the people who can actually make an impact on performance - the team.

And, as well as displaying on dashboards, these new queue metrics can be hooked up to Slack and MS Teams alerts to make the team aware of any sudden spikes that they need to get on top of.

Available today in the Zendesk integration.

Got a lot of dashboards? You can now search for them right from the sidebar, instead of scrolling through dashboards to find the one you want.

Start typing in the search bar and the list filters to matching dashboards, automatically opening any folder that contains a match and highlighting the matching text.

We now support deleting a group of widgets at once, so there’s no longer any need to delete them one by one within a group.

Hover over a group and click the gear icon to open its settings menu, then choose Delete group to clear the whole group in a single action.

If your financial year doesn’t start January 1st, “This year” and “This quarter” never quite matched how your business actually reports.

You can now pick whichever date matches how your team actually works, and Geckoboard will remember your choice. This financial year, Last financial year, and every quarter option shift to match it, consistently across charts, date filters, and the underlying data.

Available now for HubSpot, Zendesk, Aircall, and Pipedrive.

Your dashboards have some fresh looks to choose from. We've added six new built-in themes: Slate, Pine, Matcha, Clay, Paper, and a brand-new Light (the previous light theme is still around as Classic Light).

Each one was designed to stay readable across the room, with high-contrast text and chart colors picked so every series stays easy to tell apart.

Open Customize > Theme on any dashboard to try them out. Available now on all plans.

Once you’ve got the colors right on one dashboard, you can now easily reuse them everywhere else, and keep your dashboards consistent and on-brand.

Open Customize > Theme, pick Copy from existing dashboard…, and choose any custom theme already in use across your account.

Available now on any plan that includes custom themes.

Line charts now support a cumulative option, showing a running total of your data over the selected period. This is a great way to track your progress towards an overall target. Enable it now on your dashboards via the Visualization options > Cumulative setting.

Available now for all our integrations.

Leaderboards can now display Gold, Silver and Bronze trophies for your top performers, and change indicators to show who's climbing and who's slipping, encouraging friendly competition throughout the day.

Enable them both via the Visualization options > Show trophies setting.

Available now for HubSpot, Zendesk, Aircall, Pipedrive, Salesforce, Spreadsheets and Datasets.

A closed-won deal in HubSpot can now trigger a full-screen celebration on your dashboard so the whole team sees the win the moment it happens, not just the rep who closed it. Choose to celebrate every deal, or set a minimum value so only the big wins get the spotlight.

Available now in the HubSpot integration, under Deals > Feeds > Deals won.

When filtering GA4 data, you can now add multiple values to a single "contains" filter. Each value is matched with OR logic, so a filter like blog | docs | pricing will return data for any page path that contains any of those strings.

Previously you could only filter on one value at a time, which made it awkward to group traffic across multiple related pages or events in a single widget.