Focus on key metrics Your team know their customers inside out, but how well do they know their key metrics? Our customer support dashboards show them things like CSAT, first response time, and resolution time, so they can decide what to focus on without you having to nudge them.
Prevent problems It’s easy for issues to get overlooked, but with our customer service KPI dashboards your team can keep an eye on their workload, spot potential bottlenecks, and prevent problems before they escalate.
Stay energized Seeing their numbers moving will give your team some extra oomph, but you can spur them on even more by listing star agents on your dashboard, making their impact clear, and celebrating successes.
Feel valued Customer support teams aren’t ones to brag, so highlight the unsung heroes on your support dashboard, thank them for doing a great job, and show the whole company what a difference they make.
Why use Geckoboard’s customer support dashboard software?
Everything in one place
See metrics from your everyday tools on a single dashboard, like Zendesk Support, Chat, and Talk, Freshdesk, and Intercom, along with other helpful tools including Pingdom, AWS, Twitter, Google Analytics, Google Sheets, and Excel.
Quick and easy
Build your first dashboard easily, without having to code or use a developer. Then get it on your TV in seconds using only your laptop, or set it and forget it with our Chrome OS app.
Designed for TV
Help your team understand their most important metrics instantly, and from a distance, with our distraction-free visualizations. You can also alternate between multiple dashboards on one screen with our loop option.
See how your peers are using our customer support dashboardsCustomer success stories
Before we had Geckoboard we took three days to reply to customers. Now our average first reply time is 1.5 hours.Mike Wojtaszek, Customer Service Manager, Discmakers
Geckoboard made our metrics easy to see at a glance, and helped us increase our CSAT from 65% to 80%.Jodi Miller, Director, Customer Service, PayByPhone
Now we’re using Geckoboard the agents have their hard work acknowledged, the company has a better appreciation for what we do, and everyone is moving towards a common goal.Cory Archer, Director of Support, Databank