See real-time support metrics from multiple channels, on one dashboard, so you and your team can react faster throughout the day.
Are everyday processes getting in the way of great customer support?
Geckoboard’s TV dashboards help customer support teams give the best service and get recognition
Improve key metrics
Display your key metrics in real time, like open tickets, first response times, CSAT, and tickets solved, on a single dashboard. This way your team can effortlessly keep an eye on things, spot bottlenecks, and prevent problems.
Inspire and motivate
Unite your team around clear goals and targets. These, plus leaderboards, give your agents quick feedback on how they’re doing and inspire them to make a difference.
Highlight the unsung heroes
Get your team the recognition they deserve, by displaying your metrics in a prominent place and making your team’s contribution clear.
Easily build bespoke TV dashboards for your customer service team with Geckoboard
Add any metricYou can pull in support metrics from your everyday tools, as well as metrics from the rest of the business, and monitor them on a single dashboard. We make it easy with over 60 integrations including Zendesk, Intercom, Freshdesk, Salesforce, Google Analytics, and Spreadsheets.
Customize without codingCreate a dashboard that’s perfect for your team, with no need for coding or a developer. Our drag and drop interface makes it really easy to change the layout, visualizations, and goals as your priorities change.
Clearly and easily display on TVYou can get your customer service dashboard live on a TV in minutes. And with our carefully considered visualizations that update automatically, your team will have clear, real-time metrics, at a glance.
"Geckoboard has created awareness, competition and focus. It’s absolutely increased the overall performance of my team."Tunde Noibi, Senior Manager of Software Support, Marketo®
"By making our data available at a glance with Geckoboard, our CSAT increased from 65% to 80%"Jodi Miller, Director, Customer Service, PayByPhone